Wholesale Terms and Conditions

Getting Started

• For wholesale enquiry please contact us at wholesale@qacaq.com
  
• You will be given a special discount code once you register with us
  

Product

• All prices are subject to change without notice.
• The most current price list supersedes any previous pricing or price lists.
• Dimensions are approximate and sizes or colors may vary slightly due to the characteristics of handmade products.

First Time Buyer

• A RM 2000 minimum for opening orders, subject to product line. 
• Order payment due prior to shipment. 

Returning Customer

• Reorder minimum RM 1000.
• Orders will only be shipped to accounts that do not have a balance due. 
• The late fee is RM 30 per month, regardless of invoice amount. Late fees will be applied to delinquent accounts following a seven day grace period.
• Net 30 status may be revoked from customers who have a chronic slow payment history. These accounts will revert back to proforma, credit card or COD terms.
• Consecutive orders will be considered on a case by case basis.

Order Fulfillment

• 3 - 4 week fulfillment time for orders. Shipments usually occur sooner than 3-4 weeks. 
• Any items that are missing from a shipment and appear on the invoice must be reported within 5 days of receipt of order. At that time we will re-ship missing items. If we have not been previously notified of missing items, customer is liable for amount due stated on invoice.
• Any items that are broken or defective as a result of a manufacturer defect must be reported within 5 days of receipt of order. Contact us immediately and we will discuss how to ship the product back to us so that we may assess the damage and fix the defective item.
• Any cancellations must be submitted in writing within 14 days of the order delivery date, and are subject to a restocking fee of 25%.

Custom Orders

• Special orders and custom combinations are not returnable, exchangeable or refundable.

Exclusivity

• Since our collections are one-of-a-kind and handmade we can guarantee that you will not be getting an exact copy of our collection.

Payment Options

• We prefer payment by Paypal or Bank Deposit prior to shipment.

Shipping & Handling

• We use Pos Laju Malaysia within Malaysia and registered post outside Malaysia

Returned Goods

• Returned items must be in re-sellable condition only and we reserve the right to refuse any items that do not meet this requirement.
• Returned items will not be credited to current or past invoices or outstanding balances.
• All claims for returned goods or adjustments must be made within 5 days of receipt of order.
• No returns allowed without authorization.
• Non-authorized returns will be charged a 40% restocking fee, plus shipping and handling charges.